SHIPPING AND RETURNS
Enjoy FREE LOCAL SHIPPING on orders 125$+ to Canada and Free international shipping on orders $150usd+ to USA. No coupon code required, will apply at checkout automatically.
Most orders placed will be dispatched within 2-5 business days. All Items are shipped with Canada Post Expedited Parcel within Canada, you will receive a tracking number by email once your order is ready to send.
Canada approx. 3-10 business days.
United States: approx. 7-14 business days
Flat rate shipping for Canada is 15$ on orders under 125$
Flat rate shipping to USA is 20$ for Tracked PacketTM - USA for orders under $150usd
For international orders outside North America, please contact us for shipping rates.
Please note that once Canada Post ships your order, we are not not liable for lost or damages items in the mail, although we will gladly do everything in our power to help you with any problems. Once item is accepted into Canada Post system we are no longer responsible for date of delivery .
For Canada and USA tracked, you will be provided with a tracking number and insurance for up to 100$. If you would like to insure your order for more than 100$ in case of rare lost or damages, please email us within 24h after purchase and we will send an additional invoice for the cost of additional insurance.
All items ship safely wrapped. We reuse many of our wrapping materials as long as they are clean and appropriate to be reused. Otherwise we use recyclable wrapping paper that is made of 30% recycled materials. To save paper, we may not include a printed receipt but you will receive one via email upon purchase.
Unfortunately due to the nature of our products, we do not offer any refunds on our item. But please contact us if you have any problems with your order.
International shipments may incur additional import taxes. We have no control over this, please check with your local postal office before ordering so there are no surprises.
Please note that all crystals may have natural inclusions these are not considered as flaw they are part of their unique beauties. All crystals are carefully inspected before shipment.
Your payment will be processed via Shopify. Your credit card number is never shared with our store.
We reserve the right to cancel your order at our discretion if any problem arises. Don't hesitate to contact us if you feel there has been a mistake.
We may not be able to ship to your area. In the instance we are not able to ship your order, it will be cancelled, we will notify you and you will receive a refund.
Return & Exchange Policy
Due to the nature of our items, we do no accept returns. Please get in touch if you have questions or concerns about your specific item before purchasing.
If for any reason you are unhappy with your purchase please contact us so we can make it right.
Please note that shipping charges are non refundable.
You can always contact us for any questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us within 3 days if the item or the shipping box is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Make sure to take pictures of the box and of any damages this is very important for us to file a claim in your favor via Canada Post.
Exceptions / non-returnable items
Pease get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on discounted items , sale items or gift cards.